Privacy Policy

Last Updated: February 25, 2026 — Added SMS verbal consent policy (Section 12)

This Privacy Policy describes how Adolfo Arana ("JalIA," "we," "us," or "our") collects, uses, and shares information about you when you use our website at jalia.mx and our related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company name when you fill out our contact forms or request information about our services.
• Service Inquiry Details: Information about your business needs, the services you're interested in, and messages you send us.
• Newsletter Subscription: Your email address if you opt in to receive our newsletter.
• Scheduling Information: When you book consultations through Calendly, we receive your name, email, and appointment preferences.
• Payment Information: When you purchase our services, payment is processed by Stripe. We do not store your credit card details; this information is handled directly by Stripe.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Location Data: We use IP-based geolocation services (ipapi.co, ipify.org, myip.com) to determine your country for automatic language selection (Spanish or English). We only collect your country code, not your precise location.
• Browser Preferences: We detect your browser's language settings to provide content in your preferred language.
• Local Storage Data: We store your language preference and selected user persona (entrepreneur, service business, or SaaS founder) in your browser's local storage to personalize your experience across visits.

1.3 Information from Third Parties

We may receive information about you from third-party services you interact with through our website:

• Calendly: Appointment scheduling information.
• Stripe: Payment confirmation and transaction details (excluding full card numbers).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Respond to your inquiries and fulfill your requests.
• Process transactions and send related information.
• Send you marketing communications about our services (if you've opted in).
• Personalize your experience on our website.
• Comply with legal obligations.
• Protect our rights and prevent fraud.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers that help us operate our business, including:
  • Stripe (payment processing)
  • Calendly (appointment scheduling)
  • AI voice platform (voice call processing and recording)
  • Workflow automation platform (internal process orchestration)
  • Cloud infrastructure provider (hosting and supporting backend services)
  • Google Fonts (website fonts)
  • YouTube (embedded videos)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption at Rest: AES-256 encryption for stored data.
• Encryption in Transit: TLS 1.2+ for all data transmissions.
• Secure hosting through Cloudflare.
• Regular security assessments and updates.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact form submissions: 3 years from date of submission.
• Client project data: Duration of the business relationship plus 5 years for legal compliance.
• Newsletter subscriptions: Until you unsubscribe.
• Call recordings (including verbal SMS consent): Minimum 4 years, retained as proof of opt-in consent in compliance with applicable telecommunications and privacy regulations.

You may request deletion of your data at any time by contacting us.

6. Your Rights and Choices

6.1 For Users in Mexico (LFPDPPP Rights)

Under Mexico's Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have the right to:

• Access: Request access to your personal data we hold.
• Rectification: Request correction of inaccurate or incomplete data.
• Cancellation: Request deletion of your personal data.
• Opposition: Object to the processing of your personal data.

To exercise these ARCO rights, please contact us using the information below.

6.2 For Users in the United States

Depending on your state of residence, you may have additional rights under state privacy laws such as the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the "sale" of personal information (we do not sell your data).
• The right to non-discrimination for exercising your privacy rights.

California residents may submit requests by contacting us at the email below.

6.3 General Choices

• Newsletter: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or by contacting us.
• Language Preference: You can change your language preference using the language selector on our website.
• Local Storage: You can clear your browser's local storage to remove stored preferences.

7. Cookies and Similar Technologies

Our website primarily uses browser local storage (not traditional cookies) to store your preferences. We do not use tracking cookies for advertising purposes.

Third-party services embedded on our site (such as YouTube videos) may set their own cookies according to their respective privacy policies.

8. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

Our Services are primarily operated from Mexico. If you are accessing our Services from outside Mexico, please be aware that your information may be transferred to, stored, and processed in Mexico and other countries where our service providers operate.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

12. SMS Consent — Verbal Opt-In via Voicebot

13. Contact Us