Terms of Service

Last Updated: February 25, 2026

Welcome to JalIA. These Terms of Service ("Terms") govern your access to and use of the website jalia.mx and all related services, products, and content (collectively, the "Services") provided by Adolfo Arana ("JalIA," "we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

1. Services Overview

JalIA provides business automation and artificial intelligence solutions, including but not limited to:

• AI Agents: Intelligent conversational agents for customer support, lead qualification, feedback collection, and other business automation deployed across various communication channels (WhatsApp, Facebook Messenger, Instagram, SMS, voice, and more).
• Smooth Ops: Workflow automation solutions to streamline business operations and reduce manual processes.
• Forecasting: Data analysis and predictive modeling services for demand forecasting and resource optimization.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into binding contracts.
• If acting on behalf of a business, have the authority to bind that entity to these Terms.
• Not be prohibited from using our Services under applicable laws.

3. Account and Registration

When you engage with our Services, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your information to keep it accurate.
• Maintain the confidentiality of any project credentials or access we provide.
• Accept responsibility for all activities that occur under your project or engagement.

4. Service Engagement and Pricing

4.1 Service Packages

Our services are offered through various packages as described on our website. Current offerings include:

• Basic Package: Single AI agent implementation with standard features.
• Advanced Package: Multiple AI agents with advanced integrations and priority support.
• Custom Solutions: Tailored implementations based on specific business requirements.

4.2 Pricing and Payment

• All prices are displayed in US Dollars (USD) unless otherwise specified.
• Payments are processed securely through Stripe. By making a payment, you also agree to Stripe's terms of service.
• Full payment is required before project commencement unless otherwise agreed in writing.
• Prices are subject to change with reasonable notice for new engagements.

4.3 Token-Based Usage (Where Applicable)

Some services may involve usage-based pricing calculated on AI tokens (input and output). Token consumption details and pricing will be clearly communicated before service activation.

5. Project Delivery and Timeline

5.1 Deliverables

For each project, we will provide:

• A clear scope of work before project initiation.
• Regular progress updates during development.
• Defined deliverables as agreed in the project scope.
• Training and documentation for implemented solutions.

5.2 Client Responsibilities

To ensure successful project delivery, you agree to:

• Provide timely access to necessary systems, accounts, and information.
• Designate a point of contact for project communication.
• Respond to requests for information or approval within reasonable timeframes.
• Provide accurate business data and requirements.

5.3 Delays

Project delays caused by client unresponsiveness, changing requirements, or failure to provide necessary access may result in revised timelines and potentially additional costs.

6. Intellectual Property

6.1 Your Content and Data

• You retain all rights to your business data, content, and materials that you provide to us ("Client Content").
• You grant us a limited license to use Client Content solely for providing the Services.
• We will not use your Client Content to train general AI models or share it with third parties except as necessary to deliver the Services.

6.2 Our Intellectual Property

• JalIA retains ownership of all proprietary tools, methodologies, frameworks, and pre-existing intellectual property used in delivering the Services.
• Upon full payment, you receive a non-exclusive, non-transferable license to use the deliverables created specifically for your project.
• Source code, configurations, and documentation created for your project will be transferred to you upon project completion and full payment.

6.3 Third-Party Components

Our solutions may incorporate third-party services and platforms (e.g., WhatsApp Business API, Facebook Messenger, etc.). Your use of these components is subject to the respective third-party terms and conditions.

7. Confidentiality

Confidential information does not include information that:

• Is or becomes publicly available through no fault of ours.
• Was known to us before receiving it from you.
• Is independently developed by us without use of your confidential information.
• Is required to be disclosed by law.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption for data at rest.
• TLS 1.2+ encryption for data in transit.
• Access controls and authentication mechanisms.
• Regular security reviews and updates.

For complete details on how we handle your data, please review our Privacy Policy.

9. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights.
• Send spam, unsolicited messages, or engage in abusive communication practices.
• Impersonate others or misrepresent your affiliation.
• Attempt to gain unauthorized access to systems or data.
• Interfere with or disrupt the Services or servers.
• Use AI agents for deceptive, fraudulent, or illegal purposes.
• Collect personal information without proper consent.
• Engage in activities that could harm JalIA's reputation or business.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that:

• Services will be performed in a professional and workmanlike manner.
• Deliverables will substantially conform to the agreed specifications.
• We have the right to provide the Services.

10.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED OUTPUTS.

10.3 AI-Specific Disclaimers

You acknowledge and understand that:

• AI systems may produce unexpected or incorrect outputs.
• AI agents require ongoing monitoring and may need adjustments over time.
• Results may vary based on your specific use case, data quality, and user interactions.
• Statistics and results cited (such as "30% increase in conversions") are based on case studies and may not be representative of your results.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• JALIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
• JALIA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

12. Indemnification

You agree to indemnify, defend, and hold harmless JalIA and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Your Client Content or business practices.

13. Termination

13.1 Termination by You

You may terminate your engagement with us at any time by providing written notice. For ongoing services, termination will be effective at the end of the current billing period.

13.2 Termination by Us

We may suspend or terminate your access to the Services if:

• You breach these Terms.
• Your payment is overdue.
• We are required to do so by law.
• Your use poses a security risk or may harm other users.

13.3 Effect of Termination

• Upon termination, your right to use the Services will immediately cease.
• We will provide you with your data and project deliverables (for paid projects) within 30 days of termination.
• After 60 days, we may delete your data from our systems.
• Sections relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.

14. Refund Policy

• Refund requests must be submitted within 14 days of payment for projects not yet started.
• For projects in progress, refunds will be prorated based on work completed.
• Custom development work that has been completed is non-refundable.
• Refund decisions are made at our reasonable discretion.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us first to attempt to resolve the dispute informally. Most disputes can be resolved through good-faith discussion.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Mexico, without regard to conflict of law principles.

15.3 Jurisdiction

Any disputes arising from these Terms or the Services that cannot be resolved informally shall be submitted to the competent courts in Mexico City, Mexico.

16. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website.
• Updating the "Last Updated" date.
• Sending notice to active clients for significant changes.

Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and JalIA regarding the Services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. Contact Information